Why do I get logged out of the system?

Modified on Wed, 8 Mar, 2023 at 6:17 PM

For security purposes, the system will automatically log you out if you have been idle for more than 20 minutes as part of the session timeout (similar to many banking systems today).

When your session is timed-out, you will see a popup message on the screen with a countdown timer. Clicking on "Stay Logged In" will keep your session alive and you may continue your work on the platform.

Clicking on "Logout" or not taking any action for 60 seconds while the popup is shown, will automatically log you out of the platform.

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